Communication and Service Users - 2768 Words

HSC31 PROMOTE EFFECTIVE COMMUNICATION FOR AND ABOUT INDIVIDUALS 1 What are the legal and organisational requirements on equality, diversity, discrimination and rights? * Relating to individuals and key people’s language and communication preferences. * On equal treatment for language and communication. Each service user has a right to information regarding their care that does not discriminate against race/ethnic origin, creed, colour, religion, disability/impairments, marital status or sexual orientation. Each service user has the right to access their personal care files/care plan. Service users may appoint an advocate to make their wishes/preferences known if they are unable to do so. Each†¦show more content†¦You can also access information about a service user by: Talking to the service user. Accessing previous records after permission has been sought from the appropriate person. Talking to colleagues who knew the service user Talking to family members. Talking to other professionals. Recording, reporting, confidentiality and sharing information, including data protection. Records/care plans should be completed as soon as possible after the event. Details should be accurate, relevant and legible. Details should clearly indicate if it is fact, opinion or hearsay. Opinions are acceptable as long as it is clearly stated as such. Always record as little as possible but detailed and as much as necessary. Communicating with individuals Effective communication can take many different forms such as: Actions, gestures, body language, speech and sign language, flash cards, pictures. These should be consistent with the service user’s level of understanding and preferred way of communicating. All forms of communication should be clear and in the person’s preferred language. 6 Where can you go and what are the best ways to find out about and get advice about individual’s communication and language needs, wishes and preferences? Talk to your manager. Talk to the service user. Talk to other colleagues who know the service user. Talk to family members. Talk to a speech therapistShow MoreRelatedCommunication Skills That Are Required When Carrying Out An Assessment Of A Service User1817 Words   |  8 Pagesto explore the communication skills that are required when carrying out an assessment of a service user. The actions and skills that a nurse demonstrated during an assessment of a patient in her care will be discussed and analysed. The assessment was observed being undertaken on an elderly assessment ward within a Mental Health hospital, situated in the North West of England. In order to comply with the Nursing and Midwifery Council (NMC) Code of Confidentiality (2015), the service user’s identityRead MoreDiscuss How End Of Life Communication Impacts Service User Experience Of? Death And Dying?1650 Words   |  7 PagesDiscuss how end of life communication impacts service user experience of ?death and dying?. Introduction Communication is an act of imparting information from one person to another in the way that it is understood. Communicating can become more complex and diverse, as is the subject matter that makes it so diverse. Within the field of Death and Dying ,communication and practice a hotly debated and peoples opinions and approaches can be very hugely. Various models of care i.e. such as biomedicalRead MoreCU2650 Support Individuals with Specfic Communication Needs1465 Words   |  6 PagesCU2650 Support Individuals with Specific Communication Needs 1.1 The importance of meeting a service user’s communication needs is very important. In my job role I need to communicate with people all the time. First and foremost the service user I am supporting, but there are also their family and friends, who are likely to be involved in the personal support plan. The way in which I communicate will be different depending on the service user I am communicating with and the purpose of whichRead MoreWhat Is Good Communication?1560 Words   |  7 PagesWhat Is Good Communication? Communication contexts One to one discussion: A one to one discussion takes place between two individuals, by which they communicate with one another. An example of when this may take place is a confidential discussion between a health care professional such as a nurse practitioner and a service user. This would be a one to one discussion because there are only two people involved in this discussion. Argyle’s theory could be used to make a one to one conversation moreRead MoreExplain the Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Setting. Skilled Communication Plays a Huge Role in Health and Social Care Such as Psychotherapy, Counselling, Medical and Health Care1117 Words   |  5 PagesExplain the role of effective communication and interpersonal interaction in a health and social care setting. Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care. Effective communication and interaction play an important role in the work of all health and social care professionals. For example, care professionals need to be able to use a range of communication and interaction skills in order to work inclusively with peopleRead MorePromote communication in health and social care883 Words   |  4 Pagesï » ¿ CU1530 Promote Communication in Health, Social Care 1.1 People communicate for all types of different reasons, we communicate to express a need or desire, to share ideas and information, to reassure, to express feelings, socialise, to share an experience, all essential for building and maintaining relationships. 1.2 Communication in the workplace is an essential tool we use to meet the needs of individuals with ABI/LD, great communication skills are integral to the role of a support workerRead MoreThe Department Of Health ( Dh )997 Words   |  4 PagesDepartment of Health (DH) (2010) agree with this and add that the communication can be written as well as face to face and state that it is a process between two individuals sharing meaningful information. According to Kourkouta and Papathsiou (2014) in order for communication to be effective, it must be clear and easy to understand, requiring the professional receiving the information to have an understanding of the service user and the experience communicated. O’Toole (2010) agrees and furthersRead MoreCommunication in Health and Social Care Essay1670 Words   |  7 PagesL.O.1. Explore how communication skills are used in health and social care settings 1.1 Apply relevant theories of communication to health and social care contextsAccording to George Gerbner,he describes the three main branches of communication studies as; 1.†semiotics† The study of signs and symbols and how they combine to convey meaning in different social contexts,This branch is mainly concerned with how verbal,non verbal and aural signs and symbols combine to create messages. 2.Media effectsRead MoreCommunication Is The Exchange Of Information And Ideas Between Two Or More People1714 Words   |  7 PagesCommunication is the exchange of information and ideas between two or more people. Therefore communication is very important in any health care setting. So, having an effective communication is a way in which service user can build a relationship with the care workers and share information that is healthcare related or more. However there are different types of way in which people can communicate. Such as: Oral communication Oral communication is the type of communication in which words are usedRead MoreEvaluating the Strategies Used in Health and Social Care Environments to Overcome Barriers to Effective Communication and Interpersonal Interactions.1117 Words   |  5 Pagesenvironments to overcome barriers to effective communication and interpersonal interactions. Sensory Impairment: Sensory impairment could be a barrier to effective communication they can prevent service users and health care professionals from communicating correctly, this is because they interfere with a service user’s ability to send, receive and understand a message. According to Collins Education sensory impairment is the key issue why service users with sensory impairments are more exposed to

Starbucks Good Reputation As An Organization - 1395 Words

Starbucks is a multinational firm that mainly sells roasted specialty coffee in its established retail stores. With headquarters in United States, Starbucks also operates in more than 50 countries across the world. The company was established in 1971 and has expanded its operations within the US borders consistently since then (Seaford Brooks, 2012). One of the most significant drivers for the good performance of the entity prior to 21st century was good reputation as an organization that was socially responsible and willingness to cater for the interest of its stakeholders. Remarkably, the current status of Starbucks has been attained mainly through the support of its hardworking and committed employees. For the first three decades,†¦show more content†¦Discussion Three online articles authored by Greenhouse (2008), Herbst (2008) and James (2009) offer a hint of how the relationship between Starbucks and SWU and Starbucks and its workers has been since establishment of SWU . Some unionization theories can be used to explain the relationship between the three parties and the issues involved. Sidney and Beatrice Webb, John Commons and Selig Perlman established a total of ten theories explaining different aspects of unionization in organizations and industries. However, only two theories developed by Sidney and Webb and one theory developed by Commons have significant relevance to the content of the three articles mentioned above. One of the relevant theories developed by Sidney and Webb is the perception of unionization as a way of collective bargaining. Sidney and Webb perceived the emergence of labor unions as being triggered by the need for workers to attain social change. In the view of Sidney and Webb, the owners of production or capitalists exploit workers in various ways, such as giving them low wages and compelling them to overwork (McQuarrie 2015). Although the workers are unsatisfied with the exploitation, their power to influence the capitali sts at individual capacities is limited. As they come together to push the capitalists adhere to their demands, their power increases. When workers from

Photooxidation Driven Substitution Reactions

Question: Discuss about the Photooxidation Driven Substitution Reactions. Answer: Introduction: The concept of strategy has emerged to be an effective concept in the world of business, and yet most often it is being confused with the concept of goals or objectives of an organization. A strategy is defined a mean of achieving the organizational goals, which can help the particular organization gain competitive edge. There is no gain stating the fact that any organization, in order to sustain itself in a highly competitive consumer market, must ensure that it formulates and implements important plans that can help it outrival its major arch-rivals of the market. However, since the selection of a strategy can make or mar business, it is important to carefully select a strategy. An organization, competing with locally manufactured products, may consider geographical expansion strategy, or an emerging organization may consider the low price strategy, that will help it penetrate the market and capture consumer attention more effectively. Besides, acquisition strategy, growth strategy or the prices-skimming strategy are some other examples of strategies (What is Strategy 2017). However, while selecting an effective strategy, an organization will have to consider its competitors, evaluate the strategies already used by them, and conduct research on the tastes and preference of the consumers. Accordingly, the organization will have to determine its strategy by deciding what price it should sell its products at, or what should be the unique selling point of the products sold. However, a strategy is of no use, if it is not implemented, and hence an organization must ensure that it utilizes its resources and capabilities, for realizing and implementing the formulated strategies (Grant 2016). PepsiCo is one of the most recognized organizations operating in the international market of soft drinks and beverage products (Shen and Xiao 2014). The organization has expanded in other parts of the world, including Hong Kong. However, the organization encounters stiff competition from some of the rival organizations in Hong Kong, such as Coca Cola, and especially health drink selling organizations, such as Joe the Juice and Nood Food. While determining the strategy of PepsiCo in the market of China, it is important to analyze the preference of the consumers of the country. As it is a well-known fact that the Chinese market has emerged to be one of the largest markets for health conscious products, and report suggests more than 50% of the consumers prefer health drink over soft drinks (Yiu Ng and Ma 2013). Hence, the product diversification strategy will be the most effective strategy for the company, and instead of focusing on the production of soft drinks, the organization may c onsider the idea of production of health drinks and sports drinks. With the help of this strategy, the organization will be able to compete with companies such as Coca Cola the market of which is solely confined to the soft drink products, or Nood Food, whose market is confined to the production of health drinks (Shen and Xiao 2014). By adopting the product diversification policy, the organization will be able to expand its target market, leading to the growth of its profitability and helping the company gain competitive edge (Yiu Ng and Ma 2013). In a highly competitive world, any organization intending to sustain itself must consider the option of global expansion. While geographical expansion can effectively help an organization achieve the maximization of profit, conducting foreign trade can be nothing short of a challenge for an organization (Neelakandanet al. 2015). Each country is different from the other in some or other way, and hence while operating business in an overseas market, an organization must consider the differences that it has with the foreign country (Limuraet al. 2016). A country may have cultural, administrative, geographic or even economic differences with a foreign country where its organization wishes to expand (Moalla and Mayrhofer 2014). The larger the difference, the less likely it is for the organization to benefit from international trade. Herein lays the importance of the CAGE framework, as explained by Pankaj Ghemawat. The CAGE framework helps an organization analyze and evaluate the effective ness of the cultural, administrative, geographical and economic factors of a foreign country before expanding business in that country. The expansion strategy should rely on the extent the two countries share similarities with each other, in which case only international trade will favor both the nations (Moalla and Mayrhofer 2014). For example, if a hospitality industry belonging to USA wishes to expand in Japan, it must ensure that it is capable of satisfying the food demand of the Japanese consumers (Nye and Welch 2015). Xiomi, a Chinese organization is considering the option of expanding in the US market, and yet it is advisable that the organization considers the option of evaluating the US nation through the CAGE framework before expansion. First of all, there is a glaring difference between Japan and the US in terms of cultural differences, beliefs and ideas. Hence, if the organization intends to merge with an US firm, it will be certainly encountering professional conflict with the managers of the foreign organization. The professional ethics of both the nations is quite different and opposed to each other (Herzfeld 2015). However, if one tries to consider the economic factors, it can be easily said that the expansion of Xiomi in the USA is indeed a favorable idea, considering the economic stability of the US consumer market, along with the technologically advanced infrastructure it possesses (Campos 2015). Hence, economic differences in this case should be exploited by the organization as it wo uld offer the organization greater scope of innovation, ultimately lading to the rise of its profitability. However, at the same time unemployment problem is a remarkable problem in the USA, which implies low purchasing power of the consumers, as compared to the market of Japan. Hence, any organization before expanding to a foreign country, must evaluate all the four factors, in order to achieve organizational success in international trade (Nye and Welch 2016). Reference Title: de Campos, J.L.D.A., 2015.Psychic Distance-A Literature Review on the Concept and an Analysis Along the CAGE Framework(Doctoral dissertation). Grant, R.M., 2016.Contemporary strategy analysis: Text and cases edition. John Wiley Sons. Herzfeld, K.F., 2015.Price and quantity trends in the foreign trade of the United States.Princeton University Press. Moalla, E. and Mayrhofer, U., 2014.How do different dimensions of distance affect market entry mode choice? An application of the CAGE-distance framework(No. hal-01134087). Neelakandan, P.P., Jimnez, A., Thoburn, J.D. and Nitschke, J.R., 2015.An Autocatalytic System of Photooxidation-Driven Substitution Reactions on a FeL? Cage Framework. Nye Jr, J.S. and Welch, D.A., 2016.Understanding global conflict and cooperation: an introduction to theory and history. Pearson. Shen, X.J. and Xiao, J.C., 2014. New condition of international regional economic cooperation and One Belt and One Road Strategy of China.Macroeconomics,11, pp.30-38. What is Strategy?. 2017. [video] https://www.youtube.com/watch?v=TD7WSLeQtVw: David Kryscynski. Yiu, D.W., Ng, F.W. and Ma, X., 2013. Business group attributes and internationalization strategy in China.Asian Business Management,12(1), pp.14-36.

NIBCOs Team

Name and describe the leadership approach taken This leadership was unique in that the three top leaders operated as one, even though each one of them contributed differently from the other as they specialized in different fields of business operation. This brought significant success to the implementation of the ERP system.Advertising We will write a custom assessment sample on NIBCO’s Team-playing Environment specifically for you for only $16.05 $11/page Learn More NIBCO did not designate an individual project leader, a scenario that made many consultants skeptical of the viability of the project, arguing that the decisions would be unsatisfactory. Moreover, the IBM change management strategy was general and sub standard, which did not exhibit any ERP characteristics as opposed to the other forms of leadership. NIBCO’s leadership was designed as a triad management which comprised of three top managers. The managers who assumed these top l evel of management included Wilson (who was the director in charge of Information), Davis (previously the director quality management), and Beutler (formerly the Operations VP). This trio reported to the senior chair, president, and CEO known as Rex Martin. The leaders were appointed and approved in July, 1996.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More There were however, other directors under the core trio giving an aggregate sum of twenty-eight directors, with the co-leads included who stayed in the company until the full realization of the set goals. The NIBCO leadership was successful in establishing a unit enterprise resource planning (ERP) system, SAP R/3 instead of the 3 to 5 year phased approach after its approval by the Executive Leadership Team (ELT) and Board of Directors. This would considerably reduce the inventory expenses and subsequently increase the revenue estim ated at 6%. Though the implementation of the big bang would result in increased consultation expenses, it was viewed as to last only in the short run, while the long-run effect would be a reduction in the overall cost of the projected budget. Name and describe one communication approach taken The communication strategy was enacted in an effort to acquire change management. It was launched to open up various channels of communication to facilitate better communication between the project team and other NIBCO associates, as well as other business people. Additionally, NIBCO intended to build a team-working environment through participating in TIGER talks that focused on various aspects of entrepreneurship. Don Hoffman was in charge of the meetings, which comprised of Davis and other chosen TIGER team players, who made presentations and answered questions.Advertising We will write a custom assessment sample on NIBCO’s Team-playing Environment specifically for you for only $16.05 $11/page Learn More The initial stages of its implementation stared with holding of person-to-person discussions, wherebythe the final report was published and released to the other team members of the organization within 48 hours. This was normally an open forum headed by Don Hoffman and anyone could participate though it was expected that a Focus Group member would be among those present. This strategy was adopted in January 1996 and mid-way towards completion of the project; the weekly newsletter was relayed via e-mail to the hose who could access the R/3 system. Moreover, the members of the Focus Group were also issued with summarized documents and recorded materials of the key issues discussed at the end of every month. The approach was however completed in May 1997 and therefore lasted for five months. This technique helped the company in getting up-to-date with the company’s developments, eased the means of communication within and outsid e of the company, as well as gave solutions to any impending questions or challenges facing the organization. Name and describe one training approach taken. NIBCO initiated user training in September 1997 at both the NIBCO’s headquarters as well as the marginalized locations.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Wilson was in charge of the technical team training of Information System. Specialists ensured the success of customer care infrastructure while Steve Hall ensured the team being trained got the required training Prior to this, the company was required to consent and sign an agreement with IBM towards the end of August 1996. This technique was implemented with the main aim of imparting knowledge from the consulting firm to NIBCO’s team players. In the view of this, ABAP development and training development personnel together with business consultants formed an additional ingredient to the party. The training was conducted in three different NIBCO locations over a span of four months prior to the date when the company anticipated going live i.e. December 1997. There was s preliminary training mainly for orientation and R/3 modules training which was targeted to be fully on course by the Go-Live date. In addition, the training was geared towards teaching the new processes, and hence each user was allocated between 8 and 68 hours of training depending on the job description of the staff. The whole training process took almost 800 days to implement the project After the training, the trainees were given user passwords to allow access to the ‘sandbox’, which was meant for testing different entities. There was preliminary training mainly for orientation and R/3 modules training which was targeted to be fully on course by the Go-Live date This technique was significantly important as it linked more than 60 servers and 1200 desktop personal computers to a WAN. With this in place, the organization was in a better position to serve its clients as well as effect a warehouse management change at NIBCO. Overall, which one of the above Change Management Techniques/Approaches that you detailed above was the most important and detail why it was most important While all the mechanisms employed brought on board positive results in the organization’s g rowth and development, subjectively, the leadership approach was of greater significance to the success of NIBCO’s big bang approach. This is because were it not for the three top directors standing strong for what they believed, the whole project would not have succeeded. This can be attested to the fact that they received great criticism both from within and without. For instance, in the launching of the Big Bang system, not all the IBM team members were sure of the viability of the system even though they spearheaded its implementation. Other consultation enterprises dismissed the approach as unworkable due to its triad design. They argued that the project had to be directed by a single person as the leader and pioneer of the project. Instead, the trio fully embraced and owned the project, and together as one, forged forward to implement the project. As the saying goes,’ United we stand, divided we fall’ the leaders acted as role models of working as a team a nd championed various team playing projects like the TIGER Den. They sought the guidance of consultants with the main aim of tapping the knowledge, acquiring technological knowledge, as well as exchanging ideas and views. The NIBCO team leaders sought to know how things work so that, in effect, they would be able to develop their expertise. This was the antagonist of other companies who hired consultants to work for them instead of developing their manpower. Moreover, this unique leadership model was responsible for the innovation of all the other projects implemented in the company. Name and describe any course theories and approaches that were apparent in the NIBCO case It is clear that the business environment exhibited by NIBCO had strengths, weaknesses, opportunities, and threats just like any other business arena. It is apparent that NIBCO exploited the available opportunities and built on its strengths to overcome the threats and limitations experienced. Some of the approache s they took to effect this included the following. Customer-focus approach NIBCO worked tirelessly to develop a quality customer-oriented service. This is in line with the theory that a customer is key to any business enterprise. The directors ensured that their customer service staffs were highly skilled and well equipped with new technological skills. Also, NIBCO ensured that the services needed by its customers were availed in the right manner and time. This was facilitated by improving order accuracy, installing Personal computers for customer service officers, expanding, and developing a multichannel infrastructure that enabled efficient flow of information to its clientele. Team playing NIBCO played a major role in creating a team-playing environment despite criticism from their counterparts. This can be seen initially from the co-leads Davis, Wilson, and Beutler. The trio worked as a team and later on preached teamwork to the other staff. For instance, they initiated TIGER ta lks geared towards providing a solution to various issues of the projects. Additionally, they held open discussion forums as well as face-to-face discussions, which made the team members open up and give their views and suggestions. This ensured that each member had at least face-to-face session every month, which further helped them improve their communication skills and innovation skills. These unique and diversified ideas are coming from different areas of expertise brought on board significant improvement of the organization. This assessment on NIBCO’s Team-playing Environment was written and submitted by user TheRenegades to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.